Frequently Asked Questions
Everything you need to know about Mojo_JojoPlans fashion and services.
How do I determine the right size for my order?
We provide a comprehensive size guide on each product page. Since our collections range from tailored fits to oversized streetwear, we recommend measuring a similar item you already own and comparing it to our specifications.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free of makeup stains, perfumes, or signs of wear to be eligible for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally arrive within 10-15 business days. Tracking information is sent via email immediately after dispatch.
What payment methods do you accept?
Mojo_JojoPlans accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize our environmental footprint while maintaining premium quality.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the 'Modify Order' link in your confirmation email.